Frequently Asked Questions

Q: Is there a difference between SmartDeposit.com and SmartDeposit.com on MyCarePack.com?
A: No, deposits made through SmartDeposit.com and SmartDeposit.com are posted in the same manner. All account information is shared between these two sites.

Q:  How much money can I add to a recipient account?
A:Funding limits are determined on a per-facility basis.

Q: What if I'm not sure about the recipient's ID#?
A: All SmartDespoit.com transactions are based on the recipient ID# and not on name. If you are not completely sure that you have the correct ID Number, please take a moment to check your records before submitting your transaction. Any deposit submitted to the wrong recipient is the sole responsibility of the person submitting the transaction.

Q: What forms of payment do you accept?
A:We accept VISA and Mastercard.

Q: My transaction is failing to go through and I do not know why.
A: SmartDeposit.com uses highly secure fraud prevention settings. To continue to provide this service it is necessary to elevate fraud protection for our customers. Part of the fraud detection is SmartDeposit.com sends the billing information you have entered to your credit card/bank issuer. The credit card/bank issuer returns a response to SmartDeposit.com whether this information matches their records. Please note SmartDeposit.com is not responsible for the information we receive from the bank/card issuers, however, here are some possible solutions:

Q: What is Address Verification?
A:When making a purchase on SmartDeposit.com, Address Verification is used to verify the billing address on your credit card. This is used as an added security measure to protect our customers. If the address you enter does not match what the issuing bank has returned to us, SmartDeposit.com will reply with an error message, in which case, you will need to contact your bank/credit card company. Here are some suggestions on the formatting of your address. However, it is best to verify exactly what your bank/credit card company has on file:

Q: Why is there a $1.00 charge appearing on my bank/credit card account?
A:The $1.00 pending pre-authorization is not a charge to your account and will no longer appear on your account after a time period established by bank/credit card guidelines (we do not determine when release occurs).

Q: Are prepaid credit cards accepted on SmartDeposit.com?
A:Yes, they must be registered with the correct billing information upon purchase.

Q: How do I check the status of a deposit?
A:Go to SmartDeposit.com and enter your Confirmation No. in the upper right corner of the screen and a deposit status page will appear. Also, you can log into SmartDeposit.com and select the ''Transaction History'' link at the top of the page. A status of all your transactions will appear.

Q: Is it safe to use my credit card on this website?
A: Protection of your privacy is one of our top priorities at SmartDeposit.com. We contract with Verisign to provide the highest levels of safety and security while shopping on our site. Please see our Privacy Policy on the home page for more information.

Q: How long will it take for my deposit to reach the recipient?
A: After you place your deposit, the transaction is immediately transmitted to our processing center. From there, it is forwarded to the correctional facility. In most cases, your transaction will post within 1 hour. In some cases, the transaction may take up to 24 hours.

Q: Is there a fee to enter a deposit?
A: A service fee is charged on a per-transaction basis. The fee may vary depending on the deposit amount. The participating facility may receive a portion of this fee.

Q: Can I send Cash, or a Check?
A: Cash can only be accepted at facilities that offer Smart Deposit Lobby Kiosk. Please do not mail cash or checks for Smart Deposit transactions.

Q: How many deposits can I place for one recipient?
A: This is determined by each facility. You will be notified at the time of your deposit if there is a limit being enforced.

Q: How can I change my account information?
A: First, select the State and Facility where your account is created. Click the "Sign-In" link at the top of the page and enter your email address and password. Click the "Your Account" link.

Q: If the recipient cannot receive my deposit, what is your policy?
A: If a deposit cannot be posted to a recipient account, your funds will be refunded. However, the service fee portion of the transaction will not be refunded.

Q: Who can I contact for other questions?
A: You can contact Prevatek Development at 800-353-4330, or email us at support@prevatek.com.

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